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Message from Mike Gerst:

Some of you may have seen this but, this time, MicroSoft Technical support got involved and it was finally resolved. So, put this one in your bags to tech solutions.

Mike

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I am glad to hear that the red X works fine under Excel safe mode. You have performed the following three steps (disable all the installed add-ins, Recreate the Excel registry key, rename the .xlb files), however, the issue persists. As it works under Excel safe mode, please continue to the steps below.